The OMICRON philosophy is short and simple – customers come first.
We base everything we do on the requirements of our customers. We recognize, of course, that in a constantly changing environment, customers’ requirements change over a period of time. For this reason we have ensured that
- our communication channels with customers are ever expanding, imaginative and responsive
- our development program is fast-paced and innovative
Through good customer service, products and support, we know we can secure repeat business and a good reputation. We know that by establishing best practice in everything we do, by employing dedicated individuals, and by adapting as required, we are best placed to offer the best to our customers. The OMICRON workforce is one team, though spread globally to ensure a personal, local response to all our customers worldwide.
Our working practices encourage team-working and open communication. There is an atmosphere of mutual co-operation where people are keen to offer their ideas, thoughts and opinions. In this way we have created a motivating and exciting environment in which to develop our innovative products and service. A limited hierarchical structure ensures that everyone’s contributions are equally valued. Together we have created a unique environment within which we all behave in a positive, sincere and fair manner. We are proud to have developed an OMICRON mode of conduct encouraging us to
- be tolerant of each other- religious, ethnic, political and physical differences being accepted, as long as they do not affect the operation of the company;
- actively listen and try to identify conflicts early, solving them directly and constructively;
- take responsibility for our own actions
- think in a process-oriented way, beyond departments and company boundaries, sharing both our successes and failures.
- recognize superior experience and learn from it by sharing our knowledge – this builds our strength.
At OMICRON we share a vision towards which we all work. We believe that only by striving for what seems impossible can we truly achieve excellence. In the third decade of our existence we look ahead with a very clear mission.
- We provide our customers with the best solutions to save time and money in testing and maintaining their electrical power system equipment.
- Our aim is to have customers in every electrical power system in the world using and relying on OMICRON products and/or services.
- We wish to be identified as the globally recognized supplier of choice in our field.
- By dedicating part of the company profits to charitable projects we hope, in some small way, that we can help to change the world for the better.
We know that in order to fulfill such high expectations we must continually strive to exceed our customers’ expectations – this is our goal.
